Paragon is happy to report that the erroneous opt-outs of users and their clients, caused by the Gmail outage on Tuesday, have been resolved. The Black Knight team worked late into the night to first identify and then correct any instances of this issue for any affected user or client.
While Paragon is confident this corrected the issue for users, they suggest agents review their active contacts and their notifications to ensure all clients are working as they intend.
On Wednesday, December 15, a large percentage of Gmail users suffered an outage that caused incorrect “Bounce back” type emails to be sent to people trying to email @gmail.com addresses. These bounce back messages were erroneously informing the senders that the selected email address did not exist when in fact it did.
Paragon, along with most other products that send a large number of emails a day, has various protections in place so when they receive an error message of this type, the address is opted out automatically from future emails.
Due to this Gmail outage, many recipients were automatically opted out of emails from Paragon.
Opt-in Procedure
Login to Paragon—–Click COMPOSE on the top of the screen—Enter the email address you want to opt back in and hit SEND.
If the address is opted out you will receive the following screen which will provide instructions on how to start the opt-in process but the process is initiated at the highlighted link below: (Note it is a 3 step process).
